Shipping and Returns

Shipping Information

SHIPPING COSTS AND DELIVERY TIMES

MyBusySpa ships via Canada Post to Canadian addresses and FedEx internationally. Canada Post may not deliver on Saturday or Sunday. We do not accept orders being shipped to PO, APO/FPO Boxes.

SHIPPING RATES

The applicable shipping fee is calculated by Canada Post or FedEx on checkout. For your convenience, we provide multiple shipping methods that vary in price depending upon the method.
Processing Time: Orders received by 3:00 pm EST will be processed the same day. Orders received after 3:00 pm EST could be processed on the next business day.

MyBusySpa reserves the right to charge an additional fee for any remote destination that may incur a higher than normal shipping fee. If a higher shipping fee is applicable, we will contact you.

We primarily use Canada Post and FedEx to ship our products although we may choose to use a different delivery method at our discretion.

Delivery times are from 5 to 10 days.

MyBusySpa products are shipped with insurance included, this cost is calculated within the shipping rates at checkout.

CHANGE SUBMITTED ORDERS

MyBusySpa cannot modify orders that have been already placed, but we will always do our best to accommodate you.

If you need to change an order you have already placed, please contact a MyBusySpa customer service representative promptly at 1-888-806-4523.

REDUCE THE RISK OF ERROR!

The delivery person may ask the recipient who made the initial purchase to present a valid photo ID (driver’s licence, health insurance card, etc.) and sign the delivery slip.

DAMAGE DURING SHIPPING

At the time of delivery, if your package shows damage:

Immediately inform the delivery person before signing the delivery slip.
Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)
Ask the delivery person to open the package to see if any products are missing or damaged.
Notify us by phone: 1-888-806-4523 or email us at: support@mybusyspa.com

ABSENT DURING DELIVERY

If you are absent during delivery, Canada Post will leave a delivery notice card. This card will inform you of the missed delivery date and list the nearest pickup location to your shipping address. Canada Post offers a package hold service for 15 days after the date indicated on your delivery notice card.

MISSING ITEMS

If you discover that a product(s) is missing after delivery of your package has taken place, please contact us within 5 days of delivery, specifying:

Your online order number
Item references or a description of the missing products listed on your invoice

SHIPPING POLICY

When MyBusySpa confirms an order with the customer, it undertakes to send the products ordered to the billing address linked to the credit card used for payment.

If the shipping address differs from the billing address, a MyBusySpa customer service representative will contact you (by email or telephone) to confirm that the order is authentic.

Delivery times for a product held in our inventory vary from 2 to 10 business days following the date of the first confirmation notice sent to the customer. In the event that any portion of your order or your entire order is temporarily unavailable, we will contact you to verify whether the order should be cancelled (including a full refund of the total amount) or simply postponed.
We are committed to complete customer satisfaction and will make every effort to make sure your needs are met.

If you change your mind about an order, we cannot, unfortunately, allow you to cancel or exercise your right to withdraw if:

Immediately inform the delivery person before signing the delivery slip
Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)
Ask the delivery person to open the package to see if any products are missing or damaged

Each refund request must be assessed by our customer service department on a case-by-case basis.

Any potential shipping delays attributable to shipping companies do not give the customer the right to claim damages and interest.

If one or more of the products is missing, defective or damaged, you must inform the shipping company at the time of delivery. If the item is deemed missing, contact our customer service department with your online order number and product references or a description of the missing item listed on your invoice within 5 days of accepting the delivery.

Strikes, accidents, theft, exhausted inventory and fires are considered force majeure and will release MyBusySpa from its obligation to deliver.

Returns & Refund Policy

TEMPORARY RETURNS POLICY DUE TO COVID-19

We are not accepting any returns due to the current COVID-19 situation.

All product sales are final.

If you have any questions you may contact our customer service department by phone at 1-888-806-4523 or by email at support@mybusyspa.com.

DAMAGED ITEMS

In order to return a damaged item be sure to:

Immediately inform the delivery person before signing the delivery slip
Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)
Ask the delivery person to open the package to see if any products are missing or damaged
Notify us by phone: 1-888-806-4523 or email us at: support@mybusyspa.com