MyBusySpa ships via Canada Post to Canadian addresses and FedEx internationally. Canada Post may not deliver on Saturday or Sunday. We do not accept orders being shipped to PO, APO/FPO Boxes.
The applicable shipping fee is calculated by Canada Post or FedEx on checkout. For your convenience, we provide multiple shipping methods that vary in price depending upon the method.
Processing Time: Orders received by 3:00 pm EST will be processed the same day. Orders received after 3:00 pm EST could be processed on the next business day.
MyBusySpa reserves the right to charge an additional fee for any remote destination that may incur a higher than normal shipping fee. If a higher shipping fee is applicable, we will contact you.
We primarily use Canada Post and FedEx to ship our products although we may choose to use a different delivery method at our discretion.
Delivery times are from 5 to 10 days.
MyBusySpa products are shipped with insurance included, this cost is calculated within the shipping rates at checkout.
CHANGE SUBMITTED ORDERS
MyBusySpa cannot modify orders that have been already placed, but we will always do our best to accommodate you.
If you need to change an order you have already placed, please contact a MyBusySpa customer service representative promptly at 1-888-806-4523.
REDUCE THE RISK OF ERROR!
The delivery person may ask the recipient who made the initial purchase to present a valid photo ID (driver’s licence, health insurance card, etc.) and sign the delivery slip.
DAMAGE DURING SHIPPING
At the time of delivery, if your package shows damage:
- Immediately inform the delivery person before signing the delivery slip.
- Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)
- Ask the delivery person to open the package to see if any products are missing or damaged.
- Notify us by phone: 1-888-806-4523 or email us at: email@example.com
ABSENT DURING DELIVERY
If you are absent during delivery, Canada Post will leave a delivery notice card. This card will inform you of the missed delivery date and list the nearest pickup location to your shipping address. Canada Post offers a package hold service for 15 days after the date indicated on your delivery notice card.